Terms & Conditions

Satisfaction

Thread and Trimmings supplies a wide range of haberdashery, quality threads and pretty trimmings in various colours, patterns, shapes and sizes.  As the owner of this enterprise, I want you to have the best experience possible while shopping with me. So, should this not be the case, call me (Martin) on 07977-483935.

Returns & Refunds

In the mean time, I want you to know that the Distance Selling Regulations afford you the right to return the goods you have purchased within 7 days of your receipt.  I think this is too short and impose no such restriction on time limits.  Regardless of when you bought from me, if for any reason you wish to return the item for a swap or full refund, just contact me by email for an explanation of the returns process.  As they say in the on-line world, your statutory rights are unaffected.

Stock Levels

I will never knowingly display an item for sale when out of stock.  I carry a huge inventory and try to buy in volume, which means more often than not, I will have the item in stock.  Nevertheless, should I be caught short of a product, I live very close to my supplier so I can replenish an out of stock item within an hour.

Payment

My preferred payment method is PayPal and I will accept a cheque as an alternative payment method.  If you prefer to pay by cheque, then your purchased items will be dispatched within 24 hours of the payment clearing in my bank account.  Make cheques payable to Martin O'Connor and contact me by email before you buy.

Visitors & Privacy

Currently, Thread and Trimmings is an online business only which operates from a residential address (basically my home) and my father also lives with me.  He values his privacy and for this reason, I am unable to receive visitors to my address.  However, I am aiming to rent a shop and when I've found a suitable location, visitors will be welcome at that time.

I will never pass any of your personal information over to a 3rd party.

I will use your email address to confirm your order and when your order has been dispatched.

I will never store your financial details, card numbers or postal address.

All of your financial and personal data is protected according to the Data Protection Act